PRIVACY POLICY

Smoothing the path to a better future​

Resume Scripter (“we,” “us,” “our,” etc.) provides the resources that people, particularly under-represented job seekers, need so they may find higher-paying, more fulfilling jobs. As we like to say, you’ve done the work – let us tell your story.

Making the leap from work that leaves you feeling uninspired and underpaid to something better can be a daunting task. You don’t need unnecessary distractions or confusion. To that end, we want to assure you that we treat your privacy and personal information with the care and responsibility they deserve and to provide you with transparency in relation to our personal information management practices. This Privacy Notice is part of our effort to achieve that.

When you visit our Websites (https://www.resumescripter.com/ and https://www.rsworks.org/ ) to build your resume, initiate coaching services, or provide career-related support (through our relationship with your employer or career counselor), you will share your personal information in various ways. Sometimes we collect it directly from you on a voluntary basis. Other times, we use technology to automatically collect personal information. We also share personal information with a limited number of third parties with whom we work to make your experience with Resume Scripter simple, convenient, and relevant to your career goals..​

No matter how we receive your personal information, you can be confident that we will handle it lawfully, with an eye toward protecting your rights. We also want to give you the necessary tools and options to manage your personal information.

This Notice applies to our Websites, any sites that display these terms, and our “offline” collection of personal information. Although we are a virtual business, we do interact with clients in person at one-on-one counseling sessions, seminars, and career workshops. This Notice does not apply to any website, mobile app, service, or product that does not display or link to this Privacy Notice or that contains its own privacy statement. If you do not agree with our policies and practices, please do not use our services. By accessing our Websites, using our resources, or purchasing from us, you agree to this Notice and the Terms of Use applicable to the services you use.

How we collect personal information

We may collect personal information from you directly or indirectly. When you register for an account on our Websites, for example, you provide personal information directly to us. Other times, personal information is collected automatically as you use the Websites. We also may receive personal information from those third parties with whom we work.

We collect personal information when you provide it

When you register for an account with us as a career counselor, you will provide personal information that includes your name, email address, mailing address, and phone number. You will create a username and password, information that on subsequent visits helps us confirm your identity and makes it easier to use our services.

When you purchase one of our career counseling packages, you will provide personal information that includes your name, email address, mailing address, phone number, and purchasing history. For users of https://www.rsworks.org/, we will retain your name, email address, mailing address, phone number, and current work experience. We keep this information not only to make subsequent visits and purchases more convenient but to keep your job search on track.

You may provide similar information to us in person at workshops or during coaching sessions. You also may share your personal information with us by phone or old-fashioned postal mail if you’re seeking support, scheduling a coaching session, or requesting a demonstration of our services.

The information you provide directly to us is explicitly with your consent and may include personal information of a more sensitive nature, such as your gender, level of education, age, and possibly photographs. Providing this information to us is essential to what we do at Resume Scripter, since each job seeker brings particular skills and experiences to job searches, as he or she will to future employers.

We collect personal information from third-party sources

We may collect personal information about you from our third-party providers, such as WordPress, Google Analytics, Mailchimp, Flodesk, Square, Stripe and Intuit. These third parties help us maintain the Websites, analyze traffic on them, handle email communications, and process your payments.

We sometimes collect personal information from LinkedIn for marketing purposes, which helps us match job opportunities with clients’ skills and experiences. We also may collect personal information from online social networks if you take part in a public conversation, for example, on Facebook or Twitter. We may collect personal information when you click “Share This” or “Like” buttons or otherwise use social media buttons or plug-ins.

We collect personal information using automated technologies

Sometimes personal information is collected by automated technologies and shared with us when visitors navigate through our Websites. We may track your browsing actions and log your IP address.

Other automated collection technologies – such as cookies, beacons, tags, and scripts – are used by us to analyze trends, administer the Websites, and track users’ movements around them. A “cookie” is a small text file that is stored on an individual’s computer and downloaded to the computer or mobile device when he or she visits a website. Cookies then send information back to the originating website on each subsequent visit, or to another website that recognizes that same cookie.

Cookies perform different jobs, such as allowing you to navigate between website pages efficiently, remembering your preferences, and generally improving a user’s experience on a website or with an app. We use different types of cookies on our Websites:

Essential and Required Cookies. These are cookies that are required to make our Websites function properly and cannot be turned off in our systems. If you block these cookies, portions of our Websites may not function properly.

Performance and Functional Cookies. Performance and functional cookies allow us to count visits and sources of traffic on our Websites so we can measure and improve their performance and functionality. They help us know which pages of our Websites are most and least popular and how visitors move around the Websites.

Targeted Advertising Cookies. Advertising cookies may be set through our Websites by our marketing providers. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other sites.

Social Media Cookies. These cookies allow you to share information using social media sharing buttons (such as the Facebook “Like”) on social networks like LinkedIn, Facebook, Instagram, Pinterest, or Twitter. This information may be used by the social media network to deliver targeted advertising to you.

If you wish to opt out of allowing certain cookies, you may do so by changing your browser settings so that cookies from our Websites cannot be set.

Please note that if you delete, block, or otherwise restrict cookies, or use a different computer or Internet browser, you will need to renew your cookie management choices. You have the choice to refuse cookies by turning them off in your Internet browser. Note that if you change Internet browsers, you will need to make the same setting change in your new browser.

Also note that certain cookies are necessary for our Websites to function properly. You can set your browser to block or alert you about these cookies, but some parts of our Websites will not work if you block them. These cookies do not store any information that identifies you directly but are based on identifying your browser and internet device.

We will not knowingly collect information from anyone younger than 16 years

Our services are not intended to be used or purchased by anyone younger than 16 years old, and we will never knowingly collect personal information from anyone that age. If we become aware that personal information of anyone younger than 16 has been provided to us, for any purpose, we will delete the information from our files.

Do-not-track requests

Some browsers offer a “Do Not Track” privacy preference. Generally, when a user turns on the Do Not Track Signal, their browser sends a message to websites requesting that the user not be tracked. Our Websites currently do not respond to “Do Not Track” signals.

How we use personal information

Your personal information is important to you, so we want to be transparent about how we use it. As mentioned above, we primarily use personal information to support your job search and improve your odds of finding work that will pay more and offer greater satisfaction. Because each job seeker has unique ambitions, experiences, and talents, personal information is an important resource for us as we offer advice tailored to your life and abilities.

We also collect and use this information to provide easier, quicker access to our Websites and secure the information you have provided. As users navigate the Websites, their movements will be tracked and analyzed. Doing so allows us to improve their experiences. We also use personal information:

  • To respond to support requests.
  • To detect fraud and provide access to the Websites, as well as maintain their security and integrity.
  • To provide updates regarding the Websites and marketing information, such as special promotions or surveys, etc.
  • To comply with legal and regulatory requirements applicable to our business and internal policies for maintaining records.
  • To protect all parties in the event of disputes.
  • To comply with court orders and legal processes, and to enforce applicable legal terms of use and this Privacy Notice.
  • For any other legal, business, or marketing purposes that comply with the practices described in this Notice.
When we share personal information

Once your personal information is collected, as detailed above, we may share it with third parties for various reasons:

We use WordPress and Google Analytics to study how users interact with our Websites and keep them operating. This allows us to see what areas of our Websites are most engaging and provide relevant and useful information to our visitors.

We use Mailchimp and Flodesk to manage and facilitate email communications and support requests.

We use Square, Stripe and Intuit to process payments, and we share personal information with these providers as necessary.

If you make a public post, other users may see it

If you create a post on a third-party social media site, such as LinkedIn or Facebook, and identify us in your social media feed by tagging us using a hashtag (#) or “at” (@), your personal information may be publicly available and is subject to the privacy policies of those third-party social media sites. As a reminder, this Notice describes how we will treat your personal information once it is in our possession.

We recommend that you review the privacy policies of any third-party sites you visit to understand the data collection and practices of that third party.

We may share feedback you provide to us

We are a small, independently owned business that welcomes feedback and uses clients’ testimonials to get the word out about our company. That may include not only their career stories but photographs. Submitting those to Resume Scripter is deemed consent to use them on our Websites. We also want to hear how we’re doing in general. If you have suggestions for improving our services or workshops, we want those as well. Please be aware that any feedback relating to services on our Websites or social media channels may be publicly shared.

Eventual successors may access information

In the event of a merger, acquisition, reorganization, bankruptcy, or other sale of all or a portion of our assets, any user information owned or controlled by us may be among the assets transferred to third parties as successors in interest. As part of this type of transaction, we reserve the right to transfer or assign your personal information to third parties. Other than to the extent ordered by a bankruptcy or other court, or as otherwise agreed to by you, the use and disclosure of all transferred user information will be subject to this Notice.

We need to comply with legal requirements

We may disclose your information to government authorities or other third parties if any lawful circumstances arise, including when:

  • You have given us permission to share your information.
  • We are required to do so by law, or in response to a subpoena or court order.
  • We believe in our sole discretion that disclosure is reasonably necessary to protect against fraud, or to protect our property or other rights or those of other users of the Websites, third parties, or the public at large.
  • We believe that you have misused the Websites by using them to attack or gain unauthorized access to a system or to engage in spamming or other conduct that violates applicable laws or our terms of use.
How we secure personal information

We have implemented industry-accepted administrative, physical, and technology-based security measures to protect against loss, misuse, unauthorized access, and alteration of personal information in our systems. Data is encrypted both when we send and receive it with third parties and when it is stored in our systems.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or form of electronic storage is 100 percent secure. Therefore, we cannot guarantee its absolute security.

Questions or concerns about security or privacy protocols

If you have received unwanted or unsolicited e-mail from us or purporting to be sent by us, please forward a copy of that e-mail with your comments to hello@resumescripter.com for our review. Put “Unwanted Email” in the subject line. If you feel that any of our privacy practices or security standards detailed in this Privacy Notice have been violated, you may contact us (see Contact Us at the end of this Notice for additional details).

Your Rights

We understand that you want to protect and control your personal information. This section details how you may review, update, correct, or delete that information.

Viewing or updating your personal information

For users of our Resume Scripter services, please email us (hello@resumescripter.com) to update your name, contact information, physical address, and work histories.

If you are a career counselor with licensed access to RS Works and you wish to update your contact details, please email us (hello@resumescripter.com). For individuals working with a career counselor using our RS Works service, you will need to contact that organization directly to request updates to any of your personal information as those organizations control what information is stored in RS Works.

Deactivating your account

For users of our Resume Scripter services, please email us (hello@resumescripter.com) if you wish for us to delete your personal information.

If you are a career counselor with licensed access to RS Works, you may deactivate your account at any time by sending an email to hello@resumescripter.com with “Deactivate Account” in the subject line. Upon receiving your request, we will deactivate your account and delete personal information where allowed or required by applicable law.

Opting out of promotional emails

If you do not wish to receive promotional e-mails from us, you may follow the unsubscribe process at the bottom of the promotional e-mail you received or by emailing us at hello@resumescripter.com and putting “Unsubscribe” in the subject line. You still may receive transactional e-mails from us (such as e-mails related to the completion of your registration, correction of user data, password reset requests, reminder e-mails you have requested, and other similar communications) that may be necessary for us to make the Websites available to you, respond to your inquiries and support requests, or fulfill orders for our services.

Our services are for sale in the United States only

We currently do not target or market our services to anyone outside of the United States, specifically in the European Economic Area (including Switzerland and the United Kingdom), nor Canada. We do not intend for our Websites to be accessed by anyone in those jurisdictions. In the event we begin to tailor our Websites and services to people in those geographic areas, we will update these terms to ensure we reflect any additional rights reserved under applicable laws. Those updates will be made available within this Privacy Notice, in accordance with those regulations.

For California Consumers

The California Consumer Privacy Act (CCPA) provides specific rights to those who live in California. However, Resume Scripter currently is not subject to the law. If our business practices and future expansion changes so that the California law applies to us, we will update these terms to ensure we reflect any additional rights reserved under applicable laws. Those updates will be made available within this Privacy Notice, in accordance with those regulations.

Identity verification requirement

The law requires us to verify that any request submitted was made by someone with the legal right to access the information. Therefore, before accessing or divulging any information pursuant to a data access request, we may request that you provide additional information so we can verify your identity and legal authority, particularly when the information provided with the request is insufficient to confirm legal authority and/or identity.

To make a request, please contact us at hello@resumescripter.com with “Personal Information Request” in the subject line and provide full details about your request, including your contact information and anything you believe is relevant. We will provide a response to an access request within the timeframes required by law. If we cannot substantively respond in a timely manner, we will notify you and provide the reason for the delay.

Under certain circumstances, we may not fulfill your request, such as when doing so would interfere with our regulatory or legal obligations, when we cannot verify your identity, if your request involves disproportionate cost or effort, or when the law allows us to retain that information. But we will respond to your request within a reasonable time, as required by law, and provide an explanation.

Updates

This Privacy Notice will be updated to reflect our personal information handling practices. It will be reviewed at least once every 12 months. We reserve the right to amend this Notice at any time, for any reason, without additional notice to you, other than through posting the updated Privacy Notice on our Websites. We invite you to return to this page to ensure you are informed of any updates we make about how we collect, use, and protect personal information. You can see when this Privacy Notice was last updated by checking the “last updated” date displayed at the beginning of this Notice.

PHONE

1-800-620-4574

EMAIL

info@rsworks.org

OFFICE LINE

1.800.555.6789

EMERGENCY

1.800.555.0000

WORKING HOURS

9:00am – 6:00pm